Support


Thank you for using our privacy software, and our support team is ready to help you with any issue you might encounter.

If you meet with any problem when using the software, please feel free to contact us at: support@easy-hideip.com.
 

FAQ

  • Registration Information

    How long can I get the Serial Number?
    We will issue the Serial Number to you immediately after payment is successfully processed.

    I haven't received the serial number after my payment, what do I do?
    The possible reasons might be: 1. Due to your email setting, the letter with license code went to Spam directly. Please check the folder there. 2. You provided invalid email address when you ordered the software. 3. Your email service provider rejects emails from unknown senders. Should you have any further questions, please Contact Us at support@easy-hideip.com. We guarantee an answer within one business day at the very most!

    I have registered before, but I lost the SN,  how can I get it again?
    If you lost your serial number, please contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: support@easy-hideip.com. We will send you the serial number within 1 business day after receiving your request email.
  • General Information

    Why should I hide my IP address when surfing the Web?
    Hiding your IP address will prevent third parties from detecting your identity & penetrating your privacy. When using our IP software, the information available to them will be totally different from your actual IP address, country of origin etc. You will therefore not be leaving any traceable evidence behind. If you are not visible on the Internet, hackers cannot obtain your personal information any more. Basically you will be surfing anonymously!

    How is it working?
    Hide IP Easy protects your identity by replacing the real IP address with a fake one. There you will have access to the Internet from another location, instead of its own. Your real location will never be found. So you can browse with completely concealed identity.

    How long can I get your support feedback?

    Generally, you can get a feedback or response from us within one working day.
  • Order Assistance

    What’s the benefit to order it?
    As the most professional and powerful IP hider, Hide IP Easy can automatically manage and use multiple proxies to hide your IP address, providing you faster and more reliable anonymous surfing. With Hide IP Easy, you can hide IP address, surf the web without anyone knowing who you are, protect your own information and reading interests. You can also use Hide IP Easy to send anonymous emails, or post on forums without displaying your own IP address. Hide IP Easy uses our own proxies to hide your IP address, all with a simple click of mouse.

    How can I order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.

    Will my order being safe and secure?
    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Payment & Refund Policy

    How much does it cost?
    Hide IP Easy is now as low as $29.95 $39.95 for Lifetime License. If you're not ready to buy, you can download and try it for free.

    Do I need to pay for upgrades for new versions of Hide IP Easy?
    You could enjoy any update, major or minor, without any fee involved after you purchased our software.
  • What are my cancellation rights?
    If you are not satisfied with the Hide IP Easy service, contact us within 30 days of purchase and we will refund your credit card for the full amount charged.

    When can I get my money back?
    It will take 3~7 business days for the credit to appear on your account after the refund request has been approved.

    What's the benefit to purchase Privacy Package?
    Although our standalone products all deliver protection for your security and privacy, Privacy Package compounds the benefits of all three products and thus packs most power and delivers the best results. Now it is only for $69.85 to enjoy the Premium Privacy Package. It includes Hide IP Easy, Clear Cookies Easy, and Clear History Easy (worth $99.85 in total).
  • Technical Troubleshooting

    How to find my IP on the Internet?
    With its user-friendly interface, you can simply click Check IP button, or turn to alternative web sites like http://www.whatismyip.com and http://www.whatismyipaddress.com.

    Is it compatible with Windows 7?

    Sure! You can run it on all 32 bit and 64 bit editions of Windows 7, Vista, Windows XP, Windows 2000, 98/ME.

    How to uninstall it completely from my PC?

    You can uninstall Hide IP Easy by two methods:
        * 1. This utility has a built-in uninstall tool. Please go to Start Menu -> All Programs -> Hide IP Easy -> Uninstall {rrv product1_name}. You'll uninstall it easily and quickly.
        * 2. This method is based on the different platforms as follows:
    Windows Vista or Windows 7 Platform: Start Menu -> Control Panel -> Programs -> Uninstall a program -> click Real Hide IP -> click "Uninstall" button;
    Windows XP Platform: Start menu -> Control Panel -> Add or Remove Programs -> click "Remove" button.

 

NOTE: Want a FREE LICENSE of Hide IP Easy? If you are a webmaster, blogger or Internet columnist, write 1 review of Hide IP Easy now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

Why Hide IP?

  • Why Hide My IP
    Everyone who is connected to the Internet has a unique IP address. This address could be easily and directly used to trace your home address and other personal information. It is absolutely normal and necessary for one to hide IP address like concealing any other personal information from the third parties.
  • How to Hide My IP
    Using Hide IP Easy, you can just simply click Hide IP button and then you can get a fake IP from the proxy lists we provide, thus you can conceal your identity online and prevent hackers and prying eyes from knowing your true location or identity.
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